Refund, Return & Exchange Policy
Last Updated: September 27, 2026
RAYDAN LEGACY is committed to providing quality products and a reliable shopping experience. We carefully inspect products before dispatch whenever reasonably possible. However, if you receive a product that is defective, damaged during delivery, incorrect, or otherwise eligible under this policy, you may contact us to request a return, exchange, or refund.
This Refund, Return & Exchange Policy explains the circumstances in which RAYDAN LEGACY may accept returns or exchanges and when refunds may be issued.
By placing an order through the RAYDAN LEGACY website, you acknowledge that you have read and understood this policy.
1. General Return Policy
RAYDAN LEGACY accepts returns or exchanges only when the product meets the eligibility requirements described in this policy.
Products must be returned in their original condition.
Products must be unused and unworn.
Products must not have been washed.
Products must not have been altered.
Products must not have been damaged by the customer.
Products must retain their original tags, labels, packaging, and accessories where applicable.
Products must be returned within the applicable return period.
Proof of purchase or the relevant order information may be required.
Returns that do not satisfy these requirements may be rejected.
2. Used Orders and Used Products Are Not Refundable
RAYDAN LEGACY does not accept refunds or exchanges for products that have been used, worn, washed, altered, damaged, stained, modified, or otherwise handled in a manner that makes the product unsuitable for resale.
For the purposes of this policy, a product may be considered used if it shows signs of wear or use, including but not limited to:
Being worn.
Being washed.
Being ironed in a manner that damages the product.
Having stains.
Having body odor or other odors.
Having perfume, deodorant, makeup, food, or other substances on the product.
Having marks, scratches, tears, or other damage caused after delivery.
Having pet hair or other foreign material.
Having been altered or modified.
Having embroidery, printing, tailoring, cutting, or other modifications performed after delivery.
Having tags removed where the tags are required for return eligibility.
Being used for photography, events, performances, or other activities where the product is no longer in original condition.
Any product that has been used or worn is generally not eligible for refund or exchange.
This rule exists because returned used clothing and other products may not be suitable for resale for hygiene, quality-control, and commercial reasons.
3. Products Must Be Returned in Original Condition
To qualify for an eligible return or exchange, the product should be in substantially the same condition in which it was received.
Where applicable, the product should include:
Original tags.
Original labels.
Original packaging.
Original accessories.
Original product components.
Any other materials supplied with the product.
Removal or loss of these items may affect eligibility.
4. Return Period
Eligible return or exchange requests must be submitted within [INSERT NUMBER] days of delivery.
The return period begins from the date the order is shown as delivered by the relevant delivery provider.
Requests submitted after the applicable return period may not be accepted.
If your order has not yet been delivered, the return period has not started.
5. Damaged Products
If your product arrives damaged, contact RAYDAN LEGACY as soon as possible after receiving the package.
You may be asked to provide:
Your order number.
Photographs of the product.
Photographs of the packaging.
Photographs showing the damage.
A description of the problem.
Other information reasonably required to investigate the issue.
Do not dispose of the damaged product or packaging before contacting us if the item may need to be inspected.
6. Incorrect Product
If you receive a product that is different from what you ordered, contact us promptly.
Examples include:
Wrong product.
Wrong color.
Wrong size where RAYDAN LEGACY sent a different size than ordered.
Wrong quantity.
Incorrect customized item.
Other fulfillment errors.
We may request photographs and order information before approving a return or exchange.
7. Defective Products
If a product appears to have a manufacturing defect, contact us as soon as reasonably possible.
A manufacturing defect may include an issue that existed when the product was supplied and is not the result of ordinary wear, misuse, washing, alteration, accident, or improper handling.
We may investigate the reported defect before approving a refund or exchange.
8. Normal Wear and Tear
Normal wear and tear is not considered a manufacturing defect.
Examples may include deterioration resulting from:
Regular use.
Washing.
Improper washing.
Improper ironing.
Improper storage.
Exposure to chemicals.
Exposure to excessive heat.
Accidental damage.
Improper handling.
Normal aging of materials.
Such issues generally do not qualify for refund or exchange.
9. Washing and Care
Customers are responsible for following the care instructions provided with the product.
Products that have been washed or improperly cleaned generally cannot be returned or exchanged.
If you believe a product has a manufacturing defect that became apparent after washing, contact us and provide the relevant information. Eligibility will be determined based on the circumstances and applicable warranty or consumer-protection requirements.
10. Altered Products
Products that have been altered after delivery are not eligible for return or exchange unless RAYDAN LEGACY specifically agrees otherwise.
Alterations may include:
Tailoring.
Cutting.
Resizing.
Embroidery.
Additional printing.
Patching.
Dyeing.
Painting.
Custom stitching.
Other modifications.
11. Customized and Personalized Products
Customized or personalized products may be subject to additional restrictions.
Examples include products containing:
Customer names.
Customer-selected text.
Customer-provided artwork.
Custom graphics.
Custom measurements.
Special printing.
Custom embroidery.
Other personalized elements.
Because customized products may be produced specifically for an individual customer, they may not be eligible for return or refund simply because the customer changes their mind or no longer wants the product.
If a customized product is defective or RAYDAN LEGACY made an error in producing the approved customization, contact us so that the issue can be reviewed.
12. Customer-Provided Designs
If you provide artwork, photographs, logos, text, or other materials for customization, you are responsible for ensuring that the submitted material is correct and that you have the necessary rights or permission to use it.
We are not responsible for errors contained in customer-provided artwork or information that was accurately reproduced according to the submitted instructions.
13. Incorrect Size Ordered by Customer
Customers are responsible for selecting the correct size before placing an order.
If you ordered the wrong size, the product may not qualify for a refund.
An exchange may be considered only if:
The product is unused.
The product is unworn.
The product has not been washed.
The product has not been altered.
The original tags and packaging are retained where applicable.
The requested replacement size is available.
The request is submitted within the applicable return period.
Any applicable exchange or shipping conditions are satisfied.
14. Size Exchanges
Where size exchanges are permitted, the replacement product is subject to availability.
If the requested size is unavailable, we may offer another available option where appropriate.
A size exchange is not guaranteed merely because the customer ordered an incorrect size.
15. Color Differences
Product colors displayed on screens may vary depending on:
Monitor settings.
Phone displays.
Browser settings.
Lighting.
Photography conditions.
Display technology.
Minor differences between an online product photograph and the physical product do not necessarily constitute a defect.
16. Product Photography
We make reasonable efforts to display products accurately.
However, photographs may appear slightly different from the physical product due to photography equipment, lighting, screen settings, and other technical factors.
17. Change-of-Mind Returns
A change-of-mind return is not automatically guaranteed.
Unless otherwise required by applicable law or expressly stated by RAYDAN LEGACY, products may only be returned under the eligibility conditions described in this policy.
18. Sale Products
Sale, discounted, clearance, promotional, or special-price products may have additional return restrictions.
Where a product is specifically marked as non-returnable or final sale at the time of purchase, it may not be eligible for return or exchange except where required by applicable law.
19. Promotional Products
Products received as part of a promotion, campaign, bundle, giveaway, or special offer may be subject to additional terms.
20. Bundles
If products are sold as a bundle, the return of only part of the bundle may not be permitted unless expressly approved by RAYDAN LEGACY.
Where a bundle is returned, all required components may need to be returned.
21. Gifts
If a product was purchased as a gift, the refund may generally be issued to the original purchaser or original payment method, subject to the payment provider’s procedures.
22. Free Gifts and Promotional Items
If an order includes a free promotional item, the free item may need to be returned if the underlying order or qualifying product is returned, depending on the applicable promotion.
23. Refund Eligibility
A refund may be considered when:
A qualifying product is returned within the applicable period.
The product is unused and unworn.
The product meets the original-condition requirements.
The return is approved by RAYDAN LEGACY.
The product is defective and the defect is verified where necessary.
The wrong product was supplied.
Another circumstance expressly covered by this policy applies.
Refunds remain subject to applicable law.
24. Refunds Are Not Automatic
Submitting a return request does not automatically result in a refund.
RAYDAN LEGACY may inspect or review the returned product before approving the refund.
25. Return Inspection
Returned products may be inspected after receipt.
The inspection may consider:
Signs of use.
Signs of wear.
Washing.
Stains.
Odor.
Damage.
Alteration.
Missing tags.
Missing packaging.
Missing accessories.
Product condition.
Whether the returned item corresponds to the order.
26. Rejected Returns
A return may be rejected if:
The product has been used.
The product has been worn.
The product has been washed.
The product has been altered.
The product has been damaged after delivery.
The product is stained.
The product has an odor indicating use.
The product is missing required tags.
The product is missing required components.
The product is returned outside the permitted period.
The product is not the item originally purchased.
The product has been modified.
The return does not meet the requirements of this policy.
27. If a Return Is Rejected
If an item is determined to be ineligible for return or refund, RAYDAN LEGACY may notify the customer.
Depending on the circumstances, the item may be returned to the customer at the customer’s expense or handled according to applicable law and operational procedures.
28. Return Shipping
Unless otherwise stated, customers may be responsible for the cost of shipping a return.
Where the return is due to an error by RAYDAN LEGACY, such as sending the wrong product, RAYDAN LEGACY may provide an appropriate return solution.
29. Damaged-on-Arrival Shipping
If a product is damaged during delivery, contact us before returning the product.
We may need to coordinate with the delivery provider or inspect the packaging and product.
30. Return Authorization
Customers should not automatically send products to an address without first contacting RAYDAN LEGACY and receiving return instructions.
Unauthorized returns may be delayed or may not be processed correctly.
31. How to Request a Return
To request a return or exchange, contact RAYDAN LEGACY using the official contact information published on our website.
Your request should include:
Full name.
Order number.
Product name.
Reason for return.
Photographs where relevant.
Description of the issue.
Preferred resolution.
Any other information reasonably required to evaluate the request.
32. Photographs for Return Requests
For damaged, defective, incorrect, or customized products, photographs may be required.
Photographs should clearly show:
The product.
The issue.
Product tags.
Packaging where relevant.
Any identifying product information.
33. Return Approval
If your return request is approved, we may provide:
Return instructions.
Return address.
Shipping instructions.
Return reference number.
Any other information necessary to complete the return.
34. Return Packaging
Customers should package returned products securely to prevent damage during transportation.
Damage caused by inadequate return packaging may affect eligibility.
35. Return Tracking
Customers are encouraged to use a trackable shipping service when returning an item.
RAYDAN LEGACY may not be responsible for a return shipment that is lost before reaching us, subject to applicable law.
36. Return Delivery
A return is not considered received until it has been delivered to the designated return location.
37. Return Inspection Time
After receiving a returned product, we may require reasonable time to inspect the product and determine eligibility.
38. Refund Processing
Once a refund is approved, we will initiate the refund using the applicable payment method or another appropriate method where necessary.
39. Original Payment Method
Where technically possible, refunds may be issued to the original payment method used for the purchase.
The timing of the refund may depend on the payment provider, bank, card issuer, or financial institution.
40. Bank Processing Times
RAYDAN LEGACY does not control the processing time of banks, card issuers, payment gateways, or financial institutions.
Even after we initiate a refund, it may take additional business days for the amount to appear in the customer’s account.
41. Cash-on-Delivery Orders
For cash-on-delivery orders, refund procedures may differ because there may be no electronic payment transaction to reverse.
Customers may be asked to provide appropriate bank or payment details where a refund is approved.
Any information provided for refund processing should be accurate.
42. Refund Information
If a refund requires bank or payment information, RAYDAN LEGACY may request information reasonably necessary to process the refund.
Customers should never provide passwords, PINs, CVV/CVC codes, OTPs, or online banking login credentials for a refund.
43. Partial Refunds
In certain circumstances, a partial refund may be considered where permitted by applicable law and expressly approved by RAYDAN LEGACY.
A partial refund is not automatically available.
44. Shipping Charges
Original shipping charges may not be refundable unless:
Required by applicable law.
The return results from an error attributable to RAYDAN LEGACY.
The applicable order terms expressly provide for reimbursement.
Another approved circumstance applies.
45. Return Shipping Charges
Return shipping charges may not be refundable unless otherwise required by applicable law or expressly approved by RAYDAN LEGACY.
46. Failed Delivery
If an order cannot be delivered because the customer:
Provided an incorrect address.
Provided an incomplete address.
Provided an incorrect telephone number.
Was unavailable to receive the package.
Refused delivery.
Failed to respond to the courier.
or otherwise caused the delivery to fail, additional shipping or handling charges may apply where permitted.
47. Refused Packages
If a customer refuses a package without an approved return arrangement, the order may not automatically qualify for a refund.
The customer should contact RAYDAN LEGACY before refusing delivery where possible.
48. Undelivered Packages
If tracking shows that an order is undelivered, customers should contact RAYDAN LEGACY so that the issue can be investigated with the relevant delivery provider.
49. Lost Packages
If a package appears to be lost during delivery, we may investigate the matter with the relevant courier or shipping provider.
The resolution may depend on:
Tracking information.
Courier investigation.
Order details.
Shipping method.
Insurance or compensation availability.
Applicable law.
50. Damaged Packaging
Minor damage to external packaging does not necessarily mean that the product itself is defective.
Customers should inspect the product and contact us if the product has been damaged.
51. Wrong Address
Customers are responsible for providing a complete and accurate shipping address.
If an order has not yet shipped, contact us as soon as possible if you need to correct an address.
Once an order has been dispatched, changing the address may not be possible.
52. Order Cancellation
Where order cancellation is permitted, customers should contact RAYDAN LEGACY as soon as possible after placing the order.
An order that has already entered processing, customization, production, packaging, or dispatch may not be cancellable.
53. Customized Order Cancellation
Customized products may enter production quickly.
Once customization or production has started, cancellation may not be possible unless otherwise required by applicable law or expressly approved.
54. Refund After Cancellation
If an order is successfully canceled before fulfillment and a refund is applicable, the refund will be processed according to the payment method and applicable terms.
55. Duplicate Orders
If you accidentally place duplicate orders, contact us immediately.
If one or more duplicate orders have already been processed or dispatched, cancellation may not be possible.
56. Exchange Instead of Refund
Where an item is eligible for exchange, RAYDAN LEGACY may offer an exchange instead of a refund depending on the circumstances.
57. Exchange Availability
Exchanges are subject to stock availability.
If the replacement product is unavailable, another resolution may be discussed where appropriate.
58. Product Availability After Return
An approved exchange may be delayed if the requested replacement product is temporarily unavailable.
59. Different Product Exchanges
An exchange for a completely different product is not automatically available.
It may require approval and may involve a price difference.
60. Price Differences
If an approved exchange involves a product with a higher price, the customer may be required to pay the difference.
If the replacement product has a lower price, the treatment of the difference will depend on the approved exchange arrangement.
61. Refunds for Price Changes
A later sale or price reduction does not automatically entitle a customer to a refund of the difference between the original purchase price and a later promotional price.
62. Coupon Orders
If a coupon or promotional code was used, the refund amount may reflect the actual amount paid, subject to applicable terms.
63. Loyalty or Promotional Benefits
If a refund causes an order to no longer qualify for a promotion, discount, free item, or other benefit, RAYDAN LEGACY may adjust the applicable benefit where permitted by the promotion’s terms.
64. Fraudulent Refund Requests
RAYDAN LEGACY reserves the right to investigate suspicious or potentially fraudulent return and refund requests.
This may include repeated claims involving:
Non-receipt.
Damage.
Defects.
Incorrect products.
False delivery claims.
Repeated refund requests.
65. Abuse of Return Policy
Customers who repeatedly abuse the return, refund, or exchange process may have future orders or return requests restricted where permitted by applicable law.
66. False Claims
Providing false information regarding damage, defects, delivery, use, or other return circumstances may result in rejection of the request and other appropriate action.
67. Hygiene and Used Clothing
For hygiene and resale-quality reasons, clothing and other wearable products that have been worn, washed, or otherwise used are generally not eligible for return or refund.
This restriction applies regardless of whether the customer believes the product is still in good condition.
68. Perfumes and Fragrance Products
Where fragrance or perfume products are sold, opened or used products may not be eligible for return or refund due to hygiene, safety, and resale considerations, except where required by applicable law or where the product is defective or incorrectly supplied.
69. Sealed Products
Where a product is supplied sealed for hygiene or quality reasons, opening the product may affect return eligibility.
70. Accessories
Accessories must generally be returned unused and in their original condition where eligible.
71. Packaging
Original packaging may be required for certain returns.
72. Tags
Products with removed, damaged, or missing tags may be ineligible for return or exchange where the tags are required to establish product condition.
73. Product Care
Customers should follow all care instructions provided with products.
Damage resulting from failure to follow care instructions may not qualify for refund or exchange.
74. Printing and Embroidery
Printed, embroidered, puff-print, DTF, DTG, screen-printed, or otherwise decorated products may require special care.
Damage resulting from improper washing, ironing, drying, chemicals, or other improper handling may not qualify as a manufacturing defect.
75. Color Bleeding or Fading
Normal changes in color caused by improper washing, excessive heat, chemicals, or improper care may not qualify for a refund.
76. Fabric Characteristics
Minor variations in fabric texture, stitching, color, or appearance may occur as part of normal manufacturing and may not constitute a defect.
77. Handmade or Customized Variations
Where applicable, minor variations resulting from customized or manually produced products may not necessarily constitute a defect.
78. Manufacturing Defects
A manufacturing defect is generally an issue that existed at the time the product was supplied and is not caused by customer use, misuse, washing, alteration, accident, or ordinary wear.
79. Evidence of Defect
RAYDAN LEGACY may request photographs, videos, product information, or return inspection before determining whether a reported issue constitutes a defect.
80. Defective Product Resolution
If a qualifying defect is confirmed, RAYDAN LEGACY may provide one or more appropriate remedies, subject to applicable law and circumstances.
Possible remedies may include:
Replacement.
Exchange.
Repair where appropriate.
Refund.
Another legally required remedy.
81. Incorrect Product Resolution
If RAYDAN LEGACY sends the wrong product, an appropriate resolution may include:
Replacement with the correct product.
Exchange.
Refund.
Another appropriate remedy.
82. Customer Error
If the problem resulted from information incorrectly entered by the customer, such as an incorrect:
Size.
Address.
Customization instruction.
Product selection.
Color.
Quantity.
the available remedies may differ.
83. Product Availability and Refunds
If a replacement is approved but the original product is no longer available, RAYDAN LEGACY may offer another appropriate resolution subject to applicable law.
84. Return Conditions and Applicable Law
Nothing in this policy is intended to exclude, restrict, or waive a consumer right that cannot legally be excluded, restricted, or waived under applicable law.
85. Statutory Rights
Where mandatory consumer-protection law provides a right to return, replacement, repair, cancellation, or refund, those rights may apply regardless of provisions in this policy.
86. No Waiver of Legal Rights
This policy does not waive any mandatory legal rights available to customers.
87. Policy Changes
RAYDAN LEGACY may update this Refund, Return & Exchange Policy from time to time.
Changes may be made due to:
Changes in business practices.
Changes in products.
Changes in payment services.
Changes in shipping arrangements.
Changes in applicable law.
Changes in return procedures.
Changes in website functionality.
The latest version will be published on this page.
88. Last Updated
This Refund, Return & Exchange Policy was last updated on September 27, 2026.
89. Contact Us
For return, exchange, cancellation, or refund questions, contact RAYDAN LEGACY through the official contact information published on our website.
Website:
Return/Refund Email:
[INSERT YOUR OFFICIAL CUSTOMER SERVICE EMAIL]
90. Information to Include in Your Request
When contacting us, please include:
Your full name.
Order number.
Date of order.
Product name.
Reason for request.
Photographs where applicable.
Description of the problem.
Preferred resolution.
Any other relevant information.
91. Important Customer Notice
Please inspect your order promptly after delivery.
Before wearing, washing, altering, printing, embroidering, tailoring, or otherwise using a product, make sure that you have confirmed that you received the correct product and that it is in acceptable condition.
Once a product has been used, worn, washed, altered, damaged, or otherwise used, it may no longer be eligible for return, exchange, or refund.
92. Final Policy Statement
RAYDAN LEGACY aims to handle returns and refunds fairly and consistently while protecting customers, the brand, and the quality of products offered through our store.
Our return process is intended to address genuine issues such as defective products, damaged products, incorrect products, and other qualifying circumstances.
Products that have been used, worn, washed, altered, damaged, stained, or otherwise used are not eligible for refund or exchange, except where a different remedy is required by applicable law.
Customers are encouraged to contact RAYDAN LEGACY as soon as possible if there is a problem with an order so that the matter can be reviewed and an appropriate resolution can be determined.
RAYDAN LEGACY
Website:
Policy:
Refund, Return & Exchange Policy
Effective Date:
September 27, 2026
Last Updated:
September 27, 2026